All support matters will be handled directly through your ticket and our ticket system. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. All Support related threads must have a customer support ticket either currently open or recently resolved. Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. Sub Categories and Filters AUDIO KEYBOARD MOUSE CONTROLLER MOUSEPAD SOFTWARE Posting Rules National Holidays and are closed for business accordingly. ![]() We hope you enjoy your stay and find this sub to be a friendly and helpful community. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. Stay awhile and listen! Please review the quick links and rules we have listed below. Also check with our website whenever you can, in order to stay up to speed with latest releases.STEELSERIES SHOP OPEN A SUPPORT TICKET VIEW OUR FAQ STEELSERIES ENGINE DOWNLOAD TECH BLOG Winning is Everything That being said, if you consider applying the present version, download and install the package. Therefore, if you wish to install this release, simply make sure that your computer OS is supported, save the package, extract it if necessary, run the available setup, and follow the on-screen instructions for a complete installation.īear in mind that, even though other platforms might be compatible, we do not recommend applying this software version on configurations running under OSes other than the specified ones. In case additional keyboard accessories are connected, this step can also improve the bundle's overall stability and compatibility, as well as performance. This will also make it possible for owners to configure additional hotkeys. Install the proper keyboard software and your system will be able to recognize the device and use all available features. Fixed a visual issue where login error validation messages would display on top of other messages. Video Game Library Tiles - This feature helps users see all the games with Auto-clipping as well as the already installed games with Auto-clipping. Video Clip Tile Cards – The Auto-clip icons are moved and the size adjusted. Video Clip Filtering Toolbar – There is now a dedicated FILTERING TOOLBAR at the top of the gallery and it has new options and streamlined functionality. Users can also SELECT CLIPS BY DAY by rolling over the desired day/date and clicking the circle to select all. Users can also SELECT ALL CLIPS by first picking a single clip and then hitting SELECT ALL from the SELECTION TOOLBAR. Video Clip Day Feed – Video clip cards are now categorized by DAYS instead of a long page of clips to help users find more recent highlights. The new Clip Gallery has four major updates: Moments is redesigning the Clip Gallery with the first design and functional overhaul to many elements in the interface. Improved overall performance for Auto-clipping GSAI with Apex Legends. Moments now supports Overwatch 2 Auto-clipping at 16x10 resolutions. To configure go to GG > Settings > Moments > Shortcuts to customize and enable. Moments On/Off Shortcut – Users can now turn Moments On/Off with a Shortcut from anywhere as long as Moments is running. Adds new illumination preset Color Fusion Added zoom drop down for added zoom flexibility Onboarding experience in Prism is now improved to help you and your new Prism-compatible devices get their glow up faster Arctis Nova 3: Minor UI fixes for truncated wording in some language Arctis Nova 3: Firmware update fixes an issue of noise in the audio signal at low volume. ![]() The onboarding popping up again even if you had already completed it The volume peak meters not adjusting properly based on the volume slider Seeing a warning on the mic panel when there was actually no error Seeing the “Turning off Sonar” text even though Sonar was actually turning on We wanted to let you know that we’ve taken care of a few bugs that were affecting some users, including: We’ve added some great new presets, including Resident Evil 4 Remake, The Last of Us, and Rust. We’ve also made things simpler and cleaner in the Mixer by displaying volume scaling as a percentage rather than in dB. Just head over to GG settings, go to the Sonar section, and set up your fave keyboard shortcuts. We heard you loud and clear, and we’re hyped to introduce shortcuts in Sonar! Now you can quickly tweak your Game, Chat, Media, Aux, and Mic volumes and mute.
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